NASPELING® is a Limited Liability Company registered with Sharjah Media City Free Zone as authorised by the Ministry of Economy, United Arab Emirates.  NASPELING® (“company”, “us”, “we”, “our” or “I”) operates the www.naspeling.com website (hereinafter referred to as the “Website”) and we take our commitment to respecting the privacy of your personal information very seriously.  The term “you” refers to anyone who uses, visits, and/or views the website.

By accessing this website, you agree and accept to be bound by this Privacy Policy which explicitly refers to the collection, use, and disclosure of personal data and the choices you have associated with that data.  It is your responsibility to regularly peruse the website for any possible updates or changes to this policy.  Continued use of the Website after amendments and changes to the Privacy Policy, constitutes your acknowledgment and acceptance thereof.  If you do not wish to be bound by our Privacy Policy, please suspend all activity on the Website.  This Privacy Policy should be read and interpreted in conjunction with our Terms of Use, Refund Policy, and Disclaimer.

CHILDREN’S PRIVACY

We respect the privacy of children where “child” in this context refers to any individual under the age of 13.  Commonly no child under the age of 13 will benefit from viewing or interacting with this website as the information and content thereof are intended for individuals 18 years and older.  We do not knowingly and intentionally collect, use, or disclose any personal information from children under the age of 13 without prior parental or custodian consent. In the highly unlikely event of you being of the opinion that any personal information of a child under the age of 13 has been collected without the necessary consent required, please contact us to ensure that this information is deleted on our end.

WHAT INFORMATION WE COLLECT AND HOW IT IS USED

We collect several different types of information for various purposes in order to improve our website to better serve you.

TYPES OF DATA COLLECTED

1. PERSONAL DATA

While using our Website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”).  Personally identifiable information may include, but is not limited to:

• Email address
• First name and last name
• Mobile contact details
• Geographical location
• Avatar image
• Credit/debit card information when making a purchase on the website
• Cookies and Usage Data

This information is collected when you subscribe to a newsletter, register on our site, place orders, contact us, make use of the search function on the website, post comments or feedback, fill out forms, make use of our live chat if and when available, or when you enter any information on the website to get in contact with us.  Occasionally this type of information may also be collected when you participate in an online survey where your personal information has been submitted.

Your personal information assists us in personalising your experience, providing customer service support, effectively processing your requests and/or transactions, contacting you with newsletters, marketing or promotional materials, and other information that may be of interest to you, encouraging reviews of our products and/or services, and following up with you through various potential means of correspondence such as via live chats, emails and phone calls.  We may also use your personal information to provide you with different offers and promotions from our partners and/or affiliates in exchange for a commission at no additional cost to you.

You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link in any email we send.

2. USAGE DATA / LOG DATA

We may also collect information on how the Website is accessed and used which refers to the Usage Data / Log Data which may include Google Analytics.  The Usage Data / Log Data may further include information about your computer’s Internet Protocol Address (IP Address), browser information, Internet Service Provider’s information, your operating system, your browser type, and browser version.  Similarly, Google Analytics collects certain information about your location, the pages of our Website that you visit, browsing history, the time and date of your visit, the time spent on those pages, equipment used to access the website, traffic patterns, unique device identifiers, and other diagnostic data.

This information is used to analyse website statistics relating to user behaviour and interests, improve our performance together with your use of the website, and to further enhance our products and services offered to you on the site.

3. TRACKING & COOKIES DATA

The website may use cookies and similar tracking technologies to facilitate your use of the website.

Cookies are files with a small amount of data which may include an anonymous unique identifier that a website sends to your computer’s hard drive when you are viewing our website.  When leaving a comment on our website, you may opt-in to saving your name and email address in cookies, and are saved for your convenience to be able to leave more comments in the future without having to fill in all your required details again.  If you have an account and subsequently sign in to the website, a temporary cookie will be set to establish if your browser indeed accepts cookies.  No personal data is contained on this cookie and it is discarded once you close your browser.

Examples of other Cookies we may use:

• Session Cookies.  We use Session Cookies to operate our Website.
• Preference Cookies.  We use Preference Cookies to remember your preferences and various settings.
• Security Cookies.  We use Security Cookies for security purposes.
• Advertising Cookies.  Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

Cookies are used for various reasons such as optimising and personalising your browsing experience, to examine our website analytics, saving your settings and preferences for any future use, providing ads based on your interests, affiliate marketing as well as for posting comments on our website.

This information is only collected to better serve and understand your personal user experience on our website.  You can however instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do indeed decide to turn off and not accept cookies, you might not be able to use some portions, features, and content of our Website.

4. WEB BEACONS AND PIXELS

Together with the use of cookies and similar to other websites, third parties may also use different tracking technologies such as web beacons (also known as clear GIFs), web bugs, pixel tags, and scripts to collect general information about your use of our website.  Here non-personally identifiable information including, but not limited to your IP address, geographic location, date and time of visitors, and language preference are automatically collected to monitor user activity and track customer behaviour data.  This information may be of interest to third parties such as the ad networks on our website to tailor the advertising based on your behaviour and the interest displayed.

Furthermore, we may also use social media pixels to track and collect general information regarding your use in strict compliance with various potential social media platform sites (including but not limited to Facebook / Meta, Instagram, YouTube, Pinterest, Twitter, etc) for the purpose of promoting our products, tracing conversations, remarketing, running target advertisements, etc.

Third parties like Facebook / Meta may use their own cookies, web beacons, and other technologies in order to collect information from our website with the intent of making use of target advertisements.  You may see some of our advertisements on, for example Facebook / Meta after you have visited our website.

USE OF DATA

NASPELING® uses the collected data for various purposes:

• To provide and maintain our Website
• To allow you to participate in interactive features on our Website when you choose to do so
• To provide customer support
• To gather analysis or valuable information so that we can improve our Website
• To monitor the usage of our Website
• To provide you with news, special offers, and general information about things we believe you may be interested in.

COMMENTS AND SOCIAL MEDIA

When you leave a comment, the comment and its metadata are retained indefinitely.  This is done in order to recognise and approve any possible follow-up comments automatically as opposed to holding them in a moderation queue.  If you leave a comment, your name, email address, and website/organisation name will not be shared with any third parties, but may instead be used to communicate with you. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it.  The Gravatar service Privacy Policy is available here.  After approval of your comment, your profile picture is visible to the public in the context of your comment.

This website has social media accounts connected to it and sharing options are also available.  Social media sites (Facebook / Meta, Instagram, YouTube, Pinterest, Twitter, etc) can track your personal information.  When deciding to interact with us on our social media platforms, it is important to note that you are effectively voluntarily disclosing that personal information, and will no longer be private.  It thus becomes public information and can be collected and used by other parties.  We have no control over and subsequently take no responsibility for the use, storage, or distribution of any such publicly-disclosed personal information by you.

All such interactions by way of comments and social media with us do not subject us to any liability related to the misuse of your information by others.

THIRD-PARTY LINKS AND USE

Our Website may contain links to other sites that are not operated by us.  We may serve as an Affiliate partner for some of these third-party websites by offering or promoting their products or services on the Website but do not control these websites.  If you use these links to buy something, we may earn a commission.

Once you click a third-party link, you will be directed to that third party’s site and are no longer bound by our Privacy Policy and Terms of Use.  We strongly advise you to review the Privacy Policy of every site you visit.  Kindly note that our online course delivery facilitation is hosted on the Thinkific Learning Management System platform with seamless redirection to and from our website.

Articles on this website may include embedded content.  Embedded content refers to the incorporation of links, images, videos, gifs, advertisements, and other content into social media posts or other web media.  Embedded content appears as part of a post and supplies a visual element that results in more engagement from the target audience.  This embedded content from other websites acts in an identical manner as if the visitor actually viewed or interacted with the other website.  These third-party websites may collect your data, make use of cookies, embed extra third-party tracking, scan and trace your activity with the embedded content.

We may use Google AdSense in conjunction with any other third-party advertising on the website.  Just like other sites, Google itself is also a third-party that uses cookies to serve ads on the website based on a user’s prior visits to the website, with the intention of providing a positive user experience.  You can opt out of Google by visiting their Privacy Policy and ad settings.

We have no control over and assume no responsibility for the content, privacy policies, accuracy, practices, or any other information that is presented by third-party websites.  You accept all risks involved when using these websites or their resources and any transactions that may occur between yourself and the third-party websites.  We are in no way liable for any damages as a result of your use of these websites.  You agree that your use of these third-party websites is done so at your own risk.

RETENTION OF DATA

NASPELING® will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy.  We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

NASPELING® will also retain Usage Data for internal analysis purposes.  Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Website, or we are legally obligated to retain this data for longer periods.

DISCLOSURE OF DATA

LEGAL REQUIREMENTS

As a general rule, we do not disclose your personal information to third parties without your consent, however, a few exceptions do apply.  NASPELING® may disclose your Personal Data in the good faith belief that such action is necessary in order to:

1. Ensure continuity and smooth operation of the website, by disclosing your information to our trusted third parties that work with us such as our website hosting partners, email marketing service providers, other service providers, and any other affiliates we rely on to provide you products and services offered on our website.
2. Transfer your information to our successor and/or acquiring party in the event of a merger, acquisition, restructuring, dissolution, or partial sale in the future.  Your personal information will, however, be transferred to the acquiring party in accordance with this privacy policy.
3. To comply with a legal obligation.
4. To protect and defend the rights or property of NASPELING®.
5. To prevent or investigate possible wrongdoing including, but not limited to, copyright / trademark infringements or any other legal claims in connection with the Website.
6. To protect the personal safety of users of the Website or the public.
7. To protect against legal liability.
8. Visitor comments may also be checked through an automated spam detection service.

SECURITY OF DATA

The security of your data is important to us, however, please keep in mind that no method of transmission over the Internet or method of electronic storage is 100% secure.  While we strive to use commercially acceptable means and standards to protect your Personal Data submitted to us voluntarily and automatically, we cannot guarantee its absolute security.

Credit card purchases or purchases through any means on the Website will direct you to a third-party vendor to complete the transaction.  Any information you provide during the checkout process is not stored on our Website but is instead provided to the third-party vendor that completes the purchase transaction in a secure manner.

Making use of this Website automatically constitutes that you agree to hold us harmless for any security breach and for any unauthorised use of your personal information by third parties.  You also agree that NASPELING® cannot be held responsible for any disclosure of your personal information through our website without our knowledge and consent.

EMAIL MARKETING

You have the option of opting in or unsubscribing from our email list.  Subscribing and opting in means that you agree to receive potential newsletters, updates, messages, promotional materials, and any other content related to this website.  When receiving an email from you, your email messages as well as the associated email addresses and responses are saved for communication purposes with you.  This information is kept confidential and we do not share, sell or trade your email information with third parties unless explicitly stated otherwise in this Privacy Policy.

Please make use of the Opt-Out section in any email communication if you wish to “unsubscribe” and not receive any emails from us.

OPT-OUT

We do not spam or send any misleading information.  In the event that you choose to no longer receive any communication from us, you have the option of unsubscribing by clicking “unsubscribe” at the bottom of any emails we may send to you.  You can also contact us directly requesting to be removed from our communications list at support@naspeling.com.  Please contact any third-party websites directly to unsubscribe and/or opt-out of their communications.

We are in compliance with the GDPR (below) along with the email marketing service we use in order to collect your data.

GENERAL DATA PROTECTION REGULATION (GDPR):

LEGAL BASIS FOR PROCESSING PERSONAL DATA

If you are from the European Economic Area (EEA), the legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

NASPELING® may process your Personal Data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and it is not overridden by your rights.
• To comply with the law.

YOUR DATA PROTECTION RIGHTS

If you are a resident of the European Economic Area (EEA), you are entitled to certain data protection rights and information listed below.  NASPELING® aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at support@naspeling.com

We will retain any information you choose to provide to us until earlier of:

1. You ask us to delete the information by sending a request to support@naspeling.com.  Please note that such requests may result in you no longer being able to access paid or free content previously provided to you.
2. Our decision is to cease using our existing data providers.
3. The Company decides to no longer be in business or continue to offer the services.
4. The data is no longer needed to provide you service, is too costly to maintain further retention, or the Company finds it to be outdated.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete the information we have on you.  Whenever made possible, you can access, update, or request the deletion of your Personal Data directly within your account settings section.  If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification.  You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object.  You have the right to object to our processing of your Personal Data.
• The right of restriction.  You have the right to request that we restrict the processing of your personal information.
• The right to data portability.  You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent.  You also have the right to withdraw your consent at any time where NASPELING® relies on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Although we only require the information that is reasonably necessary to enter into a contract with you, you have the right to complain to a Data Protection Authority about our collection and use of your Personal Data.

For more information, please contact your local data protection authority in the European Economic Area (EEA).

WEBSITE PROVIDERS

We may employ third-party companies and individuals to facilitate our Website (“Website Providers”), provide the Website on our behalf, perform Website-related activities, or assist us in analysing how our Website is used.  These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

ANALYTICS

We may use third-party Website Providers to monitor and analyse the use of our Website.

• Google Analytics
  Google Analytics is a web analytics Website offered by Google that tracks and reports website traffic.  Google uses the data collected to track and monitor the use of our Website.  This data is shared with other Google Websites.  Google may use the collected data to contextualise and personalise the ads of its own advertising network.

  You can opt-out of having your activity on the Website made available to Google Analytics by installing the Google Analytics opt-out browser add-on.  The add on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.

  For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page here. 

ADVERTISING

We may use third-party Website Providers to show advertisements to you to help support and maintain our Website.

• Google AdSense & DoubleClick Cookie Google, as a third-party vendor, uses cookies to serve ads on our Website.  Google’s use of the DoubleClick cookie enables it and its partners to serve ads to our users based on their visit to our Website or other websites on the Internet.

  You may opt out of the use of the DoubleClick Cookie for interest-based advertising by visiting the Google Ads Settings web page here.

PRIVACY POLICY UPDATES

This Privacy Policy will be updated and modified as needed.  When we do, we will revise the updated date at the top of this page.  You are responsible for visiting this page periodically to check for any updates to this Policy.  Any modifications to this Privacy Policy will be effective upon our publishing of the new terms and continued use of the Website after any such changes shall constitute your consent to such changes.

COMPLAINTS

We are committed to maintaining a high standard of professional and fair business conduct, and strive toward full transparency in all our customer interactions and business dealings. In the unlikely event of the recording of a formal complaint, this will be promptly addressed and handled on an individual basis within 3-5 Business Days after receipt thereof to support@naspeling.com and allowing for business hours between 9am and 5pm (GMT+4).

CONTACT US

If you have any questions or comments about this page, please contact us at support@naspeling.com