Thank you for choosing Naspeling®.  We are committed to ensuring a beneficial and satisfactory learning experience.  Our following Refund Policy outlines the process, conditions, and time frames for an eligible refund with user termination of online access to course material.  This Refund Policy should be read and interpreted in conjunction with our Terms Of Use, Privacy Policy, and Disclaimer.

REFUND POLICY

–Financial Markets:
One Independent Module / One Video

As the Independent Module on Financial Markets consists of One Module / One Video,  NO REFUNDS are allowed.  Please be sure to watch the Course Preview Video on What to Expect before purchasing.

The Purchase/s of the Independent Module in Financial Markets and/or related products/services on this Website are final and once the Independent Module on Financial Markets has been accessed online, no purchase refunds will be allowed.

–Economic Insight:
Course consisting of Six Modules / Ten Videos.

1. Eligibility for a Full Refund:
   
   We offer a full payment Refund on the course in Economic Insight within the first 15 days after the date of purchase/enrollment, provided online access had only been gained to course material related to Module 1.  Refund eligibility is therefore further based on the condition that Module 2 had not been accessed online whatsoever.  Once online access has been gained to Module 2 (regardless of whether or not it falls within the first 15 days of purchase) NO REFUNDS will be allowed.  In other words, a full refund will ONLY be granted if the refund request falls WITHIN the 15 day period following the purchase/enrollment/registration AND on condition that the student has not already commenced Module 2.

    

2. Initiating a Refund Request:

• Should a course participant have successfully completed Module 1 within the first 15 days following the initial date of course enrollment  (and had not yet gained online access to Module 2) and then decided not to proceed with the course, kindly reach out to us at refunds@naspeling.com for a full refund upon which further online access to the course will be terminated.  
• Kindly mention in the email to refunds@naspeling.com your course registration details and should you so wish,  the reason for the refund request.  While the reason is entirely optional, it may significantly contribute to our ongoing pursuit of excellence in the development of our learning content.

3. Refund Process:
   
   Your request for a Refund will be reviewed without delay, upon which we will revert back to you via email.  An eligible refund will be processed and automatically be applied to your original method of payment within 2 -10 business days, depending on the respective payment systems and financial platforms involved.  Should the refund not reflect after this period, kindly contact us at refunds@naspeling.com
   
   
4. Refund Fees and Costs:

   
   NASPELING® does not charge any additional fees or costs in respect of refunds.  However, any potential transaction fees,  charges, or currency conversion amount differences by payment gateways during the purchase or refund process, can not be claimed.
   
   

5. Additional Refund Conditions:

• NO REFUNDS will be allowed on Courses purchased during Promotional Sales Periods, commonly offered at a Discounted Rate.
• NO REFUNDS will be allowed on courses/course material purchased with a discount code.
• NO REFUNDS will be allowed where a Course completion certificate has been issued.

  The above apply irrespective of the 15 day time period since enrollment/registration.  In other words, courses purchased at a discounted rate or where a certificate has already been issued, NO REFUNDS will be considered.
  

COMPLAINTS

We are committed to maintaining a high standard of professional and fair business conduct, and strive toward full transparency in all our customer interactions and business dealings. In the unlikely event of the recording of a formal complaint, this will be promptly addressed and handled on an individual basis within 3-5 Business Days after receipt thereof to support@naspeling.com and allowing for business hours between 9am and 5pm (GMT+4).

CONTACT

For any questions or comments, please contact us at support@naspeling.com